Terms and Conditions
PRODUCT AND WEBSITE OUTLOOK
Yollando shall not be responsible for errors which may occur while a page is displayed. Yollando does not guarantee that the photos contained on the page reflect the real image of the product correctly. The displayed image may differ from the product. The pictures may look different depending on the colour settings of your computer. All pictures should be displayed as images only, but do not guarantee their real image and characteristics.
Once your order is received, a confirmation e-mail will be sent to your e-mail address. It is important that you provide a correct e-mail address when placing your order. We recommend that you save this e-mail so that you can get in touch with the customer services you might have in the future. It will be indicated that the order confirmation (receipt) is used as the guarantee of purchase form.
You can pay with credit card, debit card and some alternative payment methods. The bank with which Yollando will work manages all our banking transactions. Yollando does not retain any credit card numbers.
Payment with Credit Card
You can make payment online securely with Visa, AMEX or MasterCard. Your payment is processed by the bank according to secure encrypting and strict banking standards. Your card details are forwarded directly to the bank thus cannot be accessed or read by anyone other than the bank. No extra charge will incur for card payments. When you pay with credit/debit card, the Terms shall apply as soon as the card transactions are confirmed. If no payment is made after your order is placed, Yollando may cancel your order automatically.
Promotion codes should only be entered during payment. Once you have purchased, it will not be possible to add any promotion code.
PRICE POLICY AND TAXES
All prices given on Yollando website are inclusive of VAT, as per the applicable legislation in Turkey. If the product is an order to be shipped to an address outside Turkey, then the price will include import taxes which may arise. Besides, the price will be exclusive of shipping fee for all countries to which the product will be shipped. Yollando has the right to correct the prices if the price of the products is not correct. If a price is incorrect, Yollando shall have the right to cancel the purchase and refund the amount paid and it may perform such transaction any time.
No responsibility shall be assumed if the customer has provided an incorrect address. Delivery times are approximate, which is not guaranteed by Yollando. The customer is obliged to notify Yollando of any delayed delivery, if the product is not delivered within 14 days following the shipment date. Return procedure will start upon notice. Yollando shall not assume any responsibility if a customer requesting a return procedure sends the product by courier without receiving the confirmation mail before Yollando informs the customer of return confirmation, after the customer has notified Yollando of his/her claim and necessary investigations are made.
In case of defective product delivery, the customer should inform Yollando via e-mail within 14 days following the delivery and wait until he/she is notified by Yollando and send the product by courier when a product return confirmation is sent. Return shipping fee shall be paid by the buyer. The product can be returned or replaced, as per the return procedure.
RIGHT OF WITHDRAWAL
The BUYER shall have the right to withdraw within 14 (fourteen) days following the delivery of the product(s) of the agreement to him/her or the person/organisation at the address it has assigned, without being obliged to give any reason, on the condition that the product is defective. Shipping fees shall be paid by the buyer if the right of withdrawal is exercised.
INTELLECTUAL PROPERTY RIGHTS
Trademarks, copyrights, intellectual rights and all other priority rights (including but not limited to software, sound, image, text and photos) of the materials published in the content of or at the website belong to Yollando companies, subsidiaries thereof or licensors. Any right that is not explicitly mentioned in the content is reserved. The site or its content cannot be used by any means (including whole or partial duplication or storage of such content, including the use for other purposes, distribution without any limitation, reproduction, modification, exhibition and transmission), except for personal or non-commercial use, without the approval of Yollando.
User Content: Yollando web site may include some contents produced by the user, such as social media applications. Yollando does not claim ownership of such content (picture, photo and video, etc.) and assume any legal responsibility. Please contact our customer services if you feel uncomfortable about the breach of suspicious copyright or any other right or with any content by any means.
In case a fraud transaction is discovered by Yollando or its partner with which it cooperates for fraud transactions; such fraud is forwarded to the relevant units, in which case Yollando reserves the right to cancel the purchase transaction.
COMPLETION OF PURCHASE AND TRANSFER OF PROPERTY
The ownership of the property shall entirely belong to Yollando until the payment for product is processed. Once your order is received, a confirmation e-mail will be sent to your e-mail address. It is important that you provide a correct e-mail address when placing your order. We recommend that you save this e-mail so that you can get in touch with the customer services you might have in the future. Order confirmation (receipt) is used as the guarantee of purchase form.
INFORMATION ON PROTECTION OF PERSONAL DATA
Our company, YOLLANDO ELEKTRONİK TİCARET HİZMETLERİ A.Ş. (Yollando), requests your personal details (ID, contact details, credit information, payment information, gender, occupation, education, marital status, etc.) from you via our service channels, verbally or in writing or in electronically (internet/mobile, etc.), save them in paper medium as a reference for the transactions, makes out necessary records and documents, maintains and processes such data, in order to fulfil the conditions of the agreements entered into with our customers and yet offer our customers more quality services and in accordance with our legal liabilities, pursuant to the Law on Protection of the Consumer No. 6502, Regulations for Distance Contracts, other applicable Legislative provisions under Consumer Legislation, Turkish Commercial Code No. 6102, Turkish Criminal Law No. 5237, Law on Protection of Personal Data No. 6698 (“/LPPD/KVKK”) and all other legislation provisions.
Your personal information and data requested can be saved, maintained, updated, disclosed and transmitted by YOLLANDO ELEKTRONİK TİCARET HİZMETLERİ A.Ş., as Data Supervisor, in accordance with LPPD and with the procedures and principles specified in other Laws, as specified below, as mentioned in LPPD and processed according to the methods given in LPPD.
Such personal data and information of yours will be processed and maintained for legal retention period or for as long as required by the purpose of processing, by taking all necessary data safety measures, provided that they are not used for the purposes other than the specified purposes and outside the scope; based on your explicit consent or in cases specified in LPPD art. 5/f.2, particularly in the legal legislation that we are subject to, so that you can use the products or services of our company.
Our company can exchange your personal data with the company partners, group companies (YOLLANDO ELEKTRONİK TİCARET HİZMETLERİ A.Ş.) or any public or private institutions or organisations authorised to request such data as required by a legal obligation and with other persons, agents, suppliers, retailers, authorised dealers, etc. that we work under an agreement and with our business partners regardless of their capacities, by taking all necessary data safety measures, only based on explicit consent of our customer or in cases specified in LPPD art. 5/f.2, particularly in the legal legislation that we are subject to, with a view to offer our customers different products and services and improve the service quality.
Your personal information will be maintained confidentially in the joint database that belongs to Yollando company groups mentioned above and not shared with third persons for commercial purposes, in accordance with the provisions of art. 12 of LPPD No. 6698. Our company undertakes to take any technical and administrative measures and exercise due diligence to maintain the proper safety level, in an attempt to prevent the illegal processing of personal data for the safety of the data system in which your personal date is stored, prevent illegal access to the personal data and maintain the personal data. In the event that personal data is damaged or seized by third parties as a result of the attacks to the website or the system although our company takes necessary data safety measures, our company will immediately inform you and Personal Data Protection Commission of such event.
Below are given the rights you have as regards your Personal Data, as of 07.10.2016 which is the effective date of this article, as per the article no. 11 of LPPD:
You are entitle to apply to our company and request following information about you;
a) inquire whether any personal data is processed,
b) request information, if personal data is processed,
c) ask why personal data is processed and whether such data is used for the intended use,:
d) get to know about the third persons to which personal data is transmitted, inside and outside Turkey,
e) request to correct any personal data which is processed incompletely or incorrectly,
f) request to delete or remove any personal data, pursuant to terms specified in the article no. 7,
g) request any transaction performed as per the clauses (d) and (e) is delivered to third persons to whom the personal data is transmitted,
h) make an objection to prevent any unfavourable outcome occurs against him/her, by analysing the processed data exclusively by means of automated systems,
i) request reimbursement of any loss in case he/she incurs any loss due to illegal processing of personal data
Your personal data which is processed for the purposes mentioned above and in accordance with the provisions of LPPD and other laws shall be deleted, removed or anonymised by our company, ex officio or upon the request of the related person if the reasons of data processing is no longer available. Yet, such data shall be deleted, removed or anonymised at the end of the periods specified by law is over, pursuant to the provisions of the article no. 82 of Turkish Commercial Code No. 6102 and the article no. 138 of Turkish Criminal Law No. 5237.